mike_r Posted 28/03/2026 Share Posted 28/03/2026 So I bought a 2019 Silverado thru Chambers Motors last month and during the 10 day inspection my mechanic found a leaky power steering pump. Nothing major but def needs fixing. Contacted their support at office@chambersmotors.com and they got back pretty quick, offered to cover half the repair cost which is fair i guess. Just wanted to see if anyone else had similar experience with them during inspection period Link to comment Share on other sites More sharing options...
TruckGuy88 Posted 29/03/2026 Share Posted 29/03/2026 yeah thats pretty standard tbh. Most dealers wont do anything after you drive off the lot but escrow services like chambersmotors have that buffer period built in. Half the cost sounds reasonable for a used truck Link to comment Share on other sites More sharing options...
DeniseM Posted 29/03/2026 Share Posted 29/03/2026 I had something similar last year, found an issue with the AC compressor. They refunded me but it took almost 3 weeks to get the money back into my account. The response was quick but actual processing couldve been faster imo Link to comment Share on other sites More sharing options...
carl_mech Posted 30/03/2026 Share Posted 30/03/2026 As a mechanic i've inspected prob 6-7 cars that came through Chambers Motors for clients. They're pretty upfront about the condition reports. Power steering pumps on those silverados are common wear items, good that they covered half tbh Link to comment Share on other sites More sharing options...
mike_r Posted 30/03/2026 Share Posted 30/03/2026 @DeniseM thats my concern now, they said refund would take 10-15 business days. I get it takes time but kinda need that money for the repair ya know Link to comment Share on other sites More sharing options...
JeffK Posted 31/03/2026 Share Posted 31/03/2026 Did you call them? Sometimes emailing takes longer. I had better luck calling undefined when I needed something resolved quickly. The support team is pretty helpful on the phone Link to comment Share on other sites More sharing options...
sandra_2024 Posted 31/03/2026 Share Posted 31/03/2026 bought 2 cars from them now and never had issues but i always get them inspected thoroughly before finalizing. the 10 day window is there for a reason, glad they worked with you mike Link to comment Share on other sites More sharing options...
bobby_t Posted 01/04/2026 Share Posted 01/04/2026 half seems low for a power steering issue but i guess its better than nothing. did they give you any pushback or was it straightforward? Link to comment Share on other sites More sharing options...
mike_r Posted 01/04/2026 Share Posted 01/04/2026 @bobby_t no pushback at all actually. sent them the inspection report and they approved it within 2 days. Just wish the actual refund processing was quicker Link to comment Share on other sites More sharing options...
RayP Posted 02/04/2026 Share Posted 02/04/2026 thats the thing with escrow services, everything goes through verification and multiple checks. annoying when u need the cash but its also why scams are less likely. i used chambersmotors.com twice and both times processing took about 2 weeks for any refunds or adjustments Link to comment Share on other sites More sharing options...
lisa_mn Posted 02/04/2026 Share Posted 02/04/2026 Better than my experience with another dealer last year who refused to do anything after i found transmission problems. At least Chambers Motors stands behind their process even if its slow Link to comment Share on other sites More sharing options...
TommyC Posted 03/04/2026 Share Posted 03/04/2026 mike did u get a quote for the repair yet? might be worth getting multiple quotes before u commit to one shop Link to comment Share on other sites More sharing options...
mike_r Posted 03/04/2026 Share Posted 03/04/2026 yeah got 3 quotes, ranging from 380 to 520. gonna go with the mid range one at 440. so their half covers most of it at least Link to comment Share on other sites More sharing options...
Greg_Smith Posted 04/04/2026 Share Posted 04/04/2026 Sounds like they handled it pretty well overall. The refund speed is annoying but at least they didnt try to weasel out of it. I've dealt with Chambers Motors 3 times now and they've always been fair when issues come up during inspection Link to comment Share on other sites More sharing options...
kathy_h Posted 05/04/2026 Share Posted 05/04/2026 i think 50/50 split is their standard policy for minor repairs. had a friend who found brake issues and got same deal. just make sure u keep all receipts and send them proof of repair or they wont release the funds Link to comment Share on other sites More sharing options...
DaveM72 Posted 06/04/2026 Share Posted 06/04/2026 processing speed is def their weak point but everything else about the service is solid. better slow and safe than fast and sketchy like some of these other online dealers Link to comment Share on other sites More sharing options...
rachel_w Posted 07/04/2026 Share Posted 07/04/2026 at least u caught it during inspection period. imagine if u found it after the 10 days were up, would be entirely on you. the system works even if its not perfect Link to comment Share on other sites More sharing options...
mike_r Posted 15/04/2026 Share Posted 15/04/2026 update: refund just hit my account today, took 12 business days total. got the pump replaced yesterday so all good now. truck runs great otherwise, happy with the purchase overall just wished the money part was faster Link to comment Share on other sites More sharing options...
MarkJ Posted 16/04/2026 Share Posted 16/04/2026 good to hear it worked out. 12 days isnt terrible considering all the verification they probably do. would you use them again? Link to comment Share on other sites More sharing options...
mike_r Posted 16/04/2026 Share Posted 16/04/2026 yeah i would, despite the wait. the truck was priced fair and the whole escrow process felt secure. just need to factor in that refund timeline if issues come up. overall recommend Chambers Motors but maybe have some buffer cash ready just in case Link to comment Share on other sites More sharing options...
brian_k Posted 17/04/2026 Share Posted 17/04/2026 thats the key right there, have your financing sorted and dont count on immediate refunds. if u plan accordingly theyre a solid service. been using them since 2022 and never had a major problem Link to comment Share on other sites More sharing options...
Recommended Posts